Frequently asked
questions

For our regular rate, a guest can cancel up to 14 days prior to arrival. For discounted rates there are NO REFUNDS for canceled reservations.

Yes. We accept Visa, MasterCard, and American Express. Reservations require a 50% deposit; the remaining balance is due 24 hours prior to arrival. For discounted rates, payment is processed in full upon making the reservation. Reservation holders must be 23 years of age or older and present at check-in.

We accept Visa, MasterCard, and American Express. Reservation holders must be 23 years of age or older and present at check-in. We do not accept cash.

Reservations require a 50% deposit; the remaining balance is due 24 hours prior to arrival. For discounted rates, payment is processed in full upon making the reservation. Full payment is required on same-day check-ins.

Rescheduling a confirmed reservation may be possible if the guest agrees to maintain an equal number of nights — subject to availability, with 2 weeks' prior notice. All reservation changes must be received in writing via email at reservations@thembh.com.

Any special rates currently being offered can be found on the "Offers" tab on our website.

No resort fees. The MBH is one of the few Montauk hotels with no such fees. Room rates are plus mandated State & Local sales taxes.

Yes. For group rates or event bookings contact the hotel directly or inquire via email at Reservations@TheMBH.com. For events only inquire at Events@TheMBH.com.

Yes — gift cards are available by contacting the hotel. Please specify whether you would like to purchase a gift card for room stays or the restaurant.

Check-in is at 4 PM and check-out is at 11 AM.

The guaranteed check-in is at 4 PM — anything earlier is based on availability and we'll do our best to accommodate. Check-out is 11 AM as our team needs to clean and prepare rooms for the next guests. On off-peak days we may have some flexibility. If you'd like to linger on the property or use the pools after check-out, we're happy to store your luggage until you depart.

Yes — housekeeping service is available daily until 6 PM.

The front desk is open from 7 AM to 11 PM daily to help with dining reservations, transportation, and general area information.

Yes — all rooms and the entire hotel property are smoke and vape free.

Outside food and beverages may be consumed in guest rooms but are not permitted in the hotel's common public areas or pool.

We have on-site security at night from 11 PM to 7 AM.

Yes — report your lost item at the front desk with your contact number.

We offer high-speed complimentary Wi-Fi throughout the entire hotel property.

Parking is available around the hotel but on public streets and therefore limited. We do not offer valet parking and we are not responsible for any vehicle damages or parking violations.

Yes — we have an outdoor covered dining area with lounge seating. See the "Dining" tab on our website for details.

Room charges are not available for food & beverage at the Bar & Grill.

Yes — contact the hotel directly at 631-668-2112 or via email at Events@TheMBH.com.

We only allow small dogs in our hotel and charge a $200 pet fee per stay. Dogs must be leashed when outside the room. Housekeeping will not service rooms with dogs inside, and dogs are not allowed in the pool under any circumstances.

Yes, with the following guidelines:

• Packages must be small (must fit in our storage space).
• Dimensions must be less than 24" × 24" × 24".
• We cannot accept liquor deliveries.
• Any packages requiring a room drop (gift bags, welcome packages, etc.) will incur a delivery fee.
• Packages sent more than 24 hours prior to arrival incur a storage fee of $50/box.

Absolutely. Just call 631-668-2112 or email reservations@thembh.com and let us know the guest's name and room number (or the name on the restaurant reservation) and what you'd like to send — a specific bottle, cocktail, or dollar amount in the form of a gift card. Then visit our online portal to complete the purchase.

We're a short 1-block stroll from one of the best Montauk ocean beaches.

The Long Island Railroad offers train service to Montauk, and taxis are readily available to reach the hotel. Bus service is offered by the Hampton Jitney; the Montauk stop is about 2½ blocks from the hotel, and taxis are also available.

The hotel is within walking distance of some of the best restaurants and shops in Montauk. Transportation to other locations is easily arranged by hotel staff.